Frequently asked questions.

What is the process of placing an order?

On our website, there is an order form where all the orders are placed. When making an order, you are required to fill the order form on the order page giving us all the relevant information regarding your order. After filling the form, you make the necessary payments after which we assign your work to our experts. This ordering process takes a few minutes but the writing depends on the urgency of your order.

Are your experts always available?

Our experts are always available 24 *7 to attend to the needs of our customers. But there are rare occasions when we cannot take orders when the experts are busy attending to other orders. On such occasions, the customer gives us a period of two days and if we still don’t find an expert to handle the order, we refund the customer’s money. These occasions are extremely rare since we are dedicated to serving the needs of our customers at all times.

How should I pay and how sure am I that indeed it’s not a fraud?

First, we are a public service provider with the interest to make and retain clients. All payments are made via a secure online process confidential to the buyer. Your payment is for work commitment and there is a chargeback guarantee for undelivered work. Work, however, is paid before we begin working on your order, specifically immediately after filling the order form. Payments cannot be made after delivery to avoid situations where customers fail to pay for delivered work. All payments are made through our website using both credit and debit cards.

Can I give guidelines on how I want the literature review to be done?

We expect all customers to guide us on how to write their literature reviews. Some of the specific areas we expect the customers to guide us on include: The specific topic to be covered, the scholars whose work should be reviewed, the number of scholarly works to be reviewed, the number of words and pages the review is supposed to cover, the referencing style to be used among many other guidelines. This ensures that we do the review as per the customer’s specifications to avoid later corrections.

How sure should I be that your literature review will meet my expectations?

Our company guarantees a high level of standards to all the literature review work done for our customers. Our experts are highly qualified in their different fields of specialization and this enables them to do quality work. Our customers have also been given the privilege to state the level of qualification for the expert handling their work. In addition, we have a recruited team of experts who deal with the quality check to ensure that the high working standards in our company are always maintained.

What if your literature review fails to meet my expectations?

In case the customer is not satisfied with the literature review, he or she should send it back on time, usually within 10 days, and it will be reviewed to meet the desired standards without additional charges. Note that you are expected to thoroughly review your work within the period of 10 days since work returned after the elapse this period will be reviewed but at an additional fee.

How do I get my literature review?

Your literature review will be sent via your e-mail as a Pdf or a word document attachment as per your convenience. The work will also be secured in our web where you can log in, using a specific user name and password that will be provided, and access your work

What time will I get my literature review?

All work is strictly delivered on the agreed day as indicated in the order form and not a day earlier or later. Our company delivers all orders a few moments earlier before the final delivery day to allow customer reviews. On rare cases when the work is for customers is too demanding, it is delivered on the same day as a guarantee for the paid deadline.

What control do I have over my literature review?

You must note that all our work is to help you with your literature review writing process and our services only act as a guideline & support to people in the course of their learning & research and thus to be used for research support purposes.  In addition, you must assure us that you will personalise the work and any materials we compile or help you write so as to use as your own.

How can I reach your company for future orders?

Our telephone and e-mail addresses are given on the home page of our website for any contacts in terms of future orders and referrals. Our physical address is also indicated and customers are welcome to raise any issues at our customer service desk.